💋 Frequently Asked Questions

🛍️ Orders & Shipping

Q: How long will my order take to arrive?
A: All orders are processed within 1–3 business days and ship within 7–12 business days, depending on your location. You’ll receive a tracking number as soon as your package is on its way.

Q: Do you offer international shipping?
A: Yes! Lace & Luxury Lingerie by Skylar Lyn ships worldwide. Shipping times may vary slightly depending on your region, but don’t worry — we’ll keep you updated every step of the way.

Q: How can I track my order?
A: Once your order has shipped, you’ll get a confirmation email with your tracking number. You can use that link anytime to check your package’s status.

💎 Product & Sizing

Q: How do I know what size to order?
A: Every product page includes a Size Guide for accurate measurements. If you’re in between sizes, we recommend sizing up for comfort and fit.

Q: Are your items true to size?
A: Most of our pieces fit true to size, but each product may have slight variations based on material or design. Always check the specific size chart listed on the item’s page.

Q: What materials are your lingerie pieces made from?
A: Our collections feature high-quality lace, satin, mesh, and silk blends, chosen for comfort, durability, and luxury feel.

Q: Will my order come in discreet packaging?
A: Absolutely. All orders are shipped in plain, unbranded packaging to protect your privacy.

💞 Returns & Exchanges

Q: What is your return policy?
A: Due to the intimate nature of our products, we can only accept returns for items that are unworn, unwashed, and still sealed in original packaging with hygiene liners intact.

Q: Can I exchange my item for another size?
A: Yes! Exchanges are accepted on eligible unworn items within 14 days of delivery. Just reach out to us at support@laceandluxury.com and we’ll take care of you.

Q: What if my order arrives damaged or incorrect?
A: We sincerely apologize if that happens. Please contact us immediately with photos of the issue at support@laceandluxury.com, and we’ll make it right ASAP.

💌 Payments & Discounts

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Shop Pay, Google Pay, and Apple Pay.

Q: Do you offer discounts or promo codes?
A: Yes, gorgeous! Join Skylar’s Secret Circle (our VIP newsletter) to get exclusive discounts, early access to new drops, and surprise offers.

🌹 Other Questions

Q: Can I collaborate or model for Lace & Luxury?
A: We’re always open to working with confident, creative women who love what we stand for. Reach out with your social media links at support@laceandluxury.com.

Q: Who is Skylar Lyn?
A: Skylar Lyn is the founder and creative visionary behind Lace & Luxury — a designer, dreamer, and proud mom on a mission to help every woman feel magnetic, empowered, and unforgettable. 💋

✨ Still Need Help?

We’re here for you, babe.
Reach out anytime: support@laceandluxury.com